Refund and Returns Policy

1. Introduction

Thank you for shopping at Little Pearl Of Love. We strive to ensure that every customer is satisfied with their purchase. Our refund and return policy is designed to provide clarity and confidence when shopping with us.

2. Customized Bracelets

Given that our bracelets are custom-made to order, they are inherently unique to each customer. Thus, the conditions for returns and refunds on these items are different from ready-made items.

3. Returns

• 3.1 Items can be returned within 14 days of receiving your order. However, because our bracelets are custom-made, returns are only accepted for defective items or if the product received does not match your order.
• 3.2 To initiate a return, please contact our customer service team with your order number, details of the item, and the reason for the return.
• 3.3 All returned items must be in their original condition, unused, and in their original packaging. Items that have been used or altered will not be accepted for return.

4. Refunds

• 4.1 Once we receive your returned item, it will be inspected by our team. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original payment method.
• 4.2 Refunds are only provided for defective items or items that do not match the original order.
• 4.3 Please note that it may take some time for your bank or credit card company to process and post the refund.

5. Exchanges

• 5.1 We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our customer service team.

6. Shipping Costs

• 6.1 Customers are responsible for the shipping costs of returning items. Shipping costs are non-refundable.
• 6.2 If you receive a refund, the cost of the original shipping will be deducted from the refund.

7. Contact Us

If you have any questions or concerns regarding our refund and returns policy, please contact our customer service team. We are here to help and ensure that your shopping experience with Little Pearl Of Love is a memorable one.